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RETURNS & REFUNDS

We will always work with you to help you get the products that you want and need.  That is our promise.

If you must return an item, please contact us immediately so that we may resolve any issues that you may have.  When communicating with us via telephone, in person or via email, please be calm and kind.  Any use of vulgar language, threatening remarks, derogatory statements, defamatory comments or any comments that may be libelous or slanderous in nature will not be tolerated and may result in loss of account privileges.

RETURN POLICY

All items purchased may be returned for a full refund within 30 days of the receipt of the item. There are no exceptions.

RETURNS, REFUNDS & EXCHANGES

We will attempt to provide all relevant information, pictures, graphics, colours and descriptions about all items on this site.  At times, it is difficult to determine the colour, size and shape of an item on either a computer monitor, tablet, phone or any other electronic device.  We strongly suggest that you undertake further research on items that you wish to purchase to ensure that it is the right product for you with respect to fit, quality and price.

RETURN EXCEPTIONS

All items returned or exchanged must have the following:

If you do not have the original shipment box, it is your responsibility to package the returned item in a proper box that is secure and of proper size and dimensions for the item.

Any marks, alterations, cuts, tears or any type of issue that may render the item unable to be resold will not be accepted. 

Sticks may be returned if they are uncut and not taped and there are no markings or signs of wear on the blade or shaft.

Items that CANNOT be returned are as follows:

ALL ITEMS THAT ARE RETURNED WILL BE INSPECTED BY THE STAFF AT MAJER HOCKEY.  IF WE DEEEM THAT THE RETURNED ITEMS THAT WE RECEIVED IS NOT IN THE ORIGINAL CONDITION WHEN SHIPPED, A REFUND OR EXCHANGE MAY NOT BE AUTHORIZED.

DEFECTIVE/WARRANTY ITEMS

Majer Hockey is not the manufacturer of the items we sell and any defects or quality of the product is the responsibility of the specific manufacturer.  Please reference our warranty information on this site for each manufacturers warranty guidelines for the item that you have purchased.

In certain but rare cases, we may be able to accept returns on defective items.  If such is the case, we may require you to send some supporting documentation, pictures, description of the damage to us.

RETURN PROCESS

In all instances, we will endeavor to work with you to ensure that the return process is as easy and as inconvenient as possible.

It is your responsibility to deliver the package to the shipment carrier of your choice as we do recommend that you use an insured and traceable shipping method for your return package.  Please keep all relevant and trackable information of the returned package for your records.  Majer Hockey is not responsible for any return shipments that are damaged, mislabelled, lost or misdirected.

For items that we shipped in error, please allow us to contact you with the proper shipping information as Majer Hockey will cover all costs on the returned item.   

WE WILL NOT PROCESS A RETURN OR REFUND PRIOR TO US RECEIVING AND INSPECTING THE RETIURNED ITEM.

Refunded items are usually processed within two (2) business days, however delays may occur due to holidays or unforeseen circumstances, detailed inspection of the returned item or issues in processing.

All refunds are processed via the same payment method and card used at checkout.

All returns must have prepaid shipping charges as we will not accept C.O.D.’s.

RETURN/EXCHANGE CHARGES

Majer Hockey WILL NOT cover any destination or return shipping fees. 

If you make errors in colours, fit, price or any other decisions you make outside of the scope of Majer Hockey, the responsibility lies upon you for that decision.  Majer Hockey is not responsible for the decision that you make to purchase any item.

All items returned are subject to a 15% restocking fee.

Items that are to be exchanged will incur an additional shipping fee to you.

All returned/exchanged items must be sent to:

Majer Hockey

4610 Dufferin Street

Toronto, Ontario

M3H-5S4

CANADA

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